API archive entry · source-reported
Amazon Connect Contact Lens
Contact Lens for Amazon Connect enables you to analyze conversations between customer and agents, by using speech transcription, natural language processing, and intelligent search capabilities. It performs sentiment analysis, detects issues, and enables you to automatically categorize contacts. Contact Lens for Amazon Connect provides both real-time and post-call analytics of customer-agent conversations. For more information, see Analyze conversations using Contact Lens in the Amazon Connect Administrator Guide .
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Record checkpoints
- First observed: Sep 20, 2026
- Last directory-field change: Sep 20, 2026
- Current source observation: Sep 20, 2026
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