API archive entry · source-reported
Seller Service Metrics API
The Analytics API provides data and information about a seller and their eBay business. The resources and methods in this API let sellers review information on their listing performance, metrics on their customer service performance, and details on their eBay seller performance rating. The three resources in the Analytics API provide the following data and information: Customer Service Metric – Returns data on a seller's customer service performance as compared to other seller's in the same peer group. Traffic Report – Returns data that shows how buyers are engaging with a seller's listings. Seller Standards Profile – Returns data pertaining to a seller's performance rating. Sellers can use the data and information returned by the various Analytics API methods to determine where they can make improvements to increase sales and how they might improve their seller status as viewed by eBay buyers. For details on using this API, see Analyzing seller performance .
Plan the first integration safely
The access fields below come from the connected directory. Their likely implementation impact is explained without assuming provider-specific behavior.
Authentication
OAuth is reported. Confirm flows, scopes, consent, token lifetime, and refresh rules.
Transport
HTTPS is not confirmed. Do not send credentials or production data until secure transport is verified.
Browser access
CORS is unknown. Treat direct browser access as unconfirmed and test before choosing a client-only architecture.
First-request sequence
- Identify the current base URL, version, and endpoint for the use case.
- Confirm how credentials are issued and where they may be stored.
- Test success, invalid input, throttling, unavailable data, and timeouts.
- Record response fields, pagination, caching, and error shapes.
- Add monitoring, retries with backoff, and an appropriate fallback.
Questions to resolve before production
Pricing and quotas
Confirm current plans, free-tier limits, overages, and request ceilings.
Endpoint coverage
Check that the operations and response fields match the intended workload.
Reliability
Look for uptime history, a status page, support routes, and service commitments.
Data and privacy
Review retention, licensing, regional processing, and compliance requirements.
Versioning
Confirm the active version, change policy, deprecation window, and migration guidance.
Developer experience
Validate SDKs, examples, error formats, pagination, and test environments.
Source reference
This page separates source-reported facts from questions that need live provider verification.